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Frequently Asked Questions
| Can you center me in the photo? |
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You can use the custom cropping feature to customize your photo. This feature allows you to have the photo printed just the way you
want. This feature is available online only.
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| Will my printed photos look better than the proof I am looking at? |
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Yes, our photographs are high-resolution images produced through traditional photographic processes.
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| When will my photographs be delivered? |
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If you order by the deadline your photos will be shipped in 3-5 business days. Shipping for special products will vary. Refer to
product descriptions for shipping times.
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| I did not receive my entire order. Where is the rest of it? |
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Typically, all the photos you order should arrive together. In some cases different images will ship separately. If you did not
receive all the images you ordered, please contact Customer Service to determine whether your images are shipping separately. Special products
will ship separately. Please refer to the shipping times in the product descriptions.
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| My photos arrived damaged. What can I do? |
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Please inform Customer Service which photos arrived damaged and we will be glad to replace them. We apologize for the damaged photos
you received. Although damage to packages during shipping occurs infrequently, we will provide extra reinforcement when shipping your reprints
to ensure you will not be further inconvenienced.
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| How does your money-back guarantee work? |
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Contact Customer Service by phone, fax, or e-mail. Customer Service will give you instructions for returning your photos using the
original mailer. Please include a note in the envelope as to why you are returning the photos. When we receive the returned photos we will
issue you a refund check or credit your credit card account for the product amount plus tax.
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| Still need help? We invite you to contact customer support should you require assistance finding your photos from this website.
Click here to contact us. |
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