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 Home : About OurLivingYearbook.com : Frequently Asked Questions
Can you center me in the photo?
You can use the custom cropping feature to customize
your photo. This feature allows you to have the
photo printed just the way you want. This feature
is available online only.
Will my printed photos look
better than the proof I am looking at?
Yes, our photographs are high-resolution images
produced through traditional photographic processes.
When will my photographs be
delivered?
If you order by the deadline your photos will
be shipped in 3-5 business days. Shipping for special
products will vary. Refer to product descriptions
for shipping times.
I did not receive my entire
order. Where is the rest of it?
Typically, all the photos you order should arrive
together. In some cases different images will ship
separately. If you did not receive all the images
you ordered, please contact Customer Service to
determine whether your images are shipping separately.
Special products will ship separately. Please refer
to the shipping times in the product descriptions.
My photos arrived damaged.
What can I do?
Please inform Customer Service which photos arrived
damaged and we will be glad to replace them. We
apologize for the damaged photos you received. Although
damage to packages during shipping occurs infrequently,
we will provide extra reinforcement when shipping
your reprints to ensure you will not be further
inconvenienced.
How does your money-back
guarantee work?
Contact Customer Service by phone, fax, or e-mail.
Customer Service will give you instructions for
returning your photos using the original mailer.
Please include a note in the envelope as to why
you are returning the photos. When we receive the
returned photos we will issue you a refund check
or credit your credit card account for the product
amount plus tax.
Still need help?
We invite you to contact customer support should
you require assistance finding your photos from
this website. Click
here to contact us.
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